METRIQOm®Terms of Use
Effective date: 12 July 2026 · Last updated: 12 July 2026
These Terms of Use (“Terms”) govern your access to and use of the websites, the METRIQOm® platform, and related products and services (together, the “Services”) provided by Future Sustain AI Solutions Limited (“METRIQOm®”, “we”, “us”), Masdar City, Abu Dhabi, United Arab Emirates. By accessing the websites or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Definitions
- “Customer” means the organisation that subscribes to the Services.
- “User” means an individual authorised by the Customer to access the Services.
- “Customer Data” means data and content that Customers or Users submit to or generate within the Services.
- “Add-ons” means optional components such as the MCP integration server and AgroControl.
2. The Services
Metriqom is a multi-tenant Sustainability, environmental, health-and-safety and governance intelligence platform. We offer it as a fully-managed SaaS subscription, or as a single-tenant deployment provisioned into the Customer’s own cloud account (for example on AWS or Alibaba Cloud). Optional Add-ons and professional-services engagements may be provided under an order form. We may update, enhance or modify features from time to time; we will not materially reduce the core functionality of a paid subscription during its term without a comparable replacement.
3. Accounts & eligibility
The Services are for business and professional use by users aged 18 or over. You are responsible for the accuracy of registration information, for maintaining the confidentiality of credentials, and for all activity under your account. Customer administrators are responsible for managing their Users’ access and permissions. Notify us promptly of any unauthorised use at support@metriqom.com.
4. Orders, plans, fees & taxes
Pricing is tailored to each Customer’s footprint (deployment model, selected modules and Add-ons, sites and users) and is set out in a quote or order form. Unless stated otherwise: fees are quoted exclusive of VAT and other applicable taxes, which you are responsible for; subscriptions are billed in advance for the stated period; and fees are non-refundable except as required by law or expressly agreed. Late amounts may accrue interest and result in suspension per section 12.
5. Term, renewal & termination
Subscriptions run for the term stated in the order form and renew as specified there. Either party may terminate for material breach that remains uncured 30 days after written notice, or where required by law. On termination, your right to access the Services ends; Customer Data will be made available for export and then deleted or returned in accordance with the Customer Agreement and our Privacy Policy.
6. Acceptable use
You agree not to, and not to permit any User or third party to:
- use the Services unlawfully, or to store or transmit infringing, defamatory or unlawful material;
- upload malware, or interfere with or disrupt the integrity or performance of the Services;
- attempt to gain unauthorised access to the Services, other tenants’ data, or related systems;
- reverse-engineer, decompile, or copy the Services except as permitted by law;
- resell, sublicense or provide the Services to third parties except as expressly authorised; or
- use the Services to build a competing product or to benchmark without our written consent.
7. Customer Data & privacy
As between the parties, the Customer owns all Customer Data. You grant us a limited, worldwide, non-exclusive licence to host, process and transmit Customer Data solely to provide and support the Services, and as instructed by you. We process personal data as described in our Privacy Policy and, where applicable, a Data Processing Agreement. You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to provide it to us.
8. Intellectual property
The Services, software, and all related intellectual property are and remain owned by METRIQOm® and its licensors. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Services during your subscription. We may use suggestions and feedback you provide to improve the Services without restriction or obligation. “METRIQOm” and our logos are our trademarks and may not be used without permission.
9. AI-assisted features
The Services include AI-assisted features (for example assistants that help draft, analyse and generate reports and compliance content). AI outputs are provided to assist you and may contain errors or omissions; they are advisory only and are not legal, financial, safety or professional advice. You are responsible for reviewing and validating AI outputs before relying on or publishing them. We do not use Customer Data to train third-party foundation models except as permitted by your agreement.
10. Third-party services & integrations
The Services may interoperate with third-party systems, including via the optional MCP integration server, which is designed to read data from your source systems and never to write back to them. Your use of any third-party service is governed by that provider’s terms, and we are not responsible for third-party services. Each integration is scoped and configured with you.
11. Confidentiality
Each party may access the other’s confidential information. Each party agrees to protect the other’s confidential information with reasonable care, to use it only to perform under these Terms, and not to disclose it except to those who need to know and are bound by confidentiality, or as required by law.
12. Availability, support & suspension
We use commercially reasonable efforts to keep the Services available and to provide support during business hours. Specific service levels, if any, are set out in the applicable order form. We may perform maintenance and will aim to minimise disruption. We may suspend access where necessary to protect the Services, to address a security risk, for non-payment, or for a material breach of these Terms.
13. Warranties & disclaimers
We warrant that we will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted or error-free, or that AI outputs will be accurate or complete.
14. Limitation of liability
To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and each party’s total aggregate liability arising out of or related to the Services will not exceed the fees paid or payable by the Customer to METRIQOm® in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
15. Indemnification
You will defend and indemnify METRIQOm® against third-party claims arising from your Customer Data, your use of the Services in breach of these Terms, or your violation of law or third-party rights. We will defend and indemnify you against third-party claims that the unmodified Services, as provided by us, infringe that third party’s intellectual-property rights, subject to prompt notice, our control of the defence, and your cooperation.
16. Governing law & disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the competent courts of Abu Dhabi, UAE, unless a Customer Agreement specifies a different forum (for example arbitration). Nothing prevents either party from seeking injunctive relief where appropriate.
17. General
- Changes. We may update these Terms; the current version is posted here with its date. Continued use after changes take effect constitutes acceptance.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale.
- Notices. Legal notices to us should be sent to info@metriqom.com.
- Severability & waiver. If any provision is unenforceable, the rest remains in effect; a failure to enforce is not a waiver.
- Entire agreement. These Terms, the Privacy Policy, and any Customer Agreement or order form are the entire agreement between the parties on this subject.
Contact
Future Sustain AI Solutions Limited — Masdar City, Abu Dhabi, United Arab Emirates
Email: info@metriqom.com · Support: support@metriqom.com